How can we help?

1. What are the exhibition dates and opening hours?

All times below are based on Western Indonesian Time (WIB, UTC+7).

• Visitor opening hours:

27 August 2026 (Thursday), 10:00-17:00

28 August 2026 (Friday), 10:00-17:00

29 August 2026 (Saturday), 10:00-15:00

Visitor registration closes 30 minutes before the exhibition closes each day: at 16:30 on 27-28 August and at 14:30 on 29 August.

• Exhibitor access: During the exhibition on 27-29 August, exhibitors with a valid exhibitor badge may enter the halls from 09:00 each day.

2. Where will the exhibition be held, and which halls will be used?

WEPACK Southeast Asia 2026 will be held from 27 to 29 August 2026 at Jakarta International Expo (JIExpo), Indonesia.

3. What is the venue's full address?

Venue: Jakarta International Expo (JIExpo)

Address: No. 1, Jalan Benyamin Sueb, Pademangan, Kemayoran, Central Jakarta, Indonesia

Indonesian: Jalan Benyamin Sueb No. 1, Pademangan, Kemayoran, Jakarta Pusat 10620, Indonesia

Google Maps: https://maps.app.goo.gl/SGhXfbnP2dA2AbkB7

Baidu Maps: https://j.map.baidu.com/59/SGsg

4. What is the overall scale of the exhibition?

WEPACK Southeast Asia 2026 brings together leading suppliers from around the world. Exhibits span base paper and raw materials, packaging-processing equipment, technologies covering the full packaging-production process, and new packaging products, technologies and processes. The exhibition covers 22,000 m² and will feature more than 350 quality exhibitors, over 200 agents, and delegations from more than 50 industry associations and media organisations. More than 25,000 packaging-industry professionals are expected to attend. Paper Chain, PACK ^id, and Bakery ASEAN will be held at the same venue and time.

5. What other upcoming WEPACK exhibitions are scheduled?

WEPACK 2027 will be held at the Shanghai New International Expo Centre in April 2027.

Visitor registration: https://az.infosalons.com.cn/reg/Packon27Form/web/wepack-vst/#/login?lang=en-US

For more information, please visit the official website: https://www.wepack-expo.com/en-gb.html

For more information about WEPACK Southeast Asia 2027, please visit the official website: https://www.wepack-southeastasia.com/

1. What weather is expected in Jakarta during the exhibition, including daily temperature (°C/°F), precipitation probability and wind conditions?

Historical climate reference: In late August, Jakarta's average temperature is approximately 24-32°C (75.2-89.6°F). This is the middle-to-late dry season; conditions are generally hot and humid, with sunny intervals, clouds, and occasional short afternoon showers or thunderstorms. Relative humidity is typically around 70%-80%, producing a hot, muggy feel during the day. Rainfall is significantly lower than in the wet season and prolonged rain is uncommon, making the period generally suitable for business travel and exhibition activities. Bring sun protection, a hat, a compact umbrella, and lightweight, breathable, quick-drying clothing. For extended outdoor activity, take precautions against heat and mosquitoes and stay hydrated.

2. Will opening hours change in extreme weather, and how can I obtain the latest updates?

If extreme weather occurs, any change to exhibition hours or admission rules will be announced promptly through the official social-media account, official text messages and on-site public-address announcements. Please monitor these channels.

1. Host‑City Profile: Jakarta

Jakarta is Indonesia's capital and largest city. Located on the north-west coast of Java, it is a major political, economic, financial and commercial centre in Southeast Asia and an important gateway between the Indian and Pacific Oceans. As Indonesia's principal city, Jakarta has extensive international transport links, a multicultural environment and a dynamic business scene, hosting many multinational companies, financial institutions and major international exhibitions. The city blends traditional Indonesian culture with a modern urban landscape, from the historic old town and colonial-era architecture to contemporary business districts and large shopping and entertainment complexes.

2. How can I obtain an Indonesian visa, and what does it cost?

Visa eligibility and requirements are subject to the latest policies published on the official website of Indonesia's Directorate General of Immigration.

Eligible travellers visiting Indonesia for short-term tourism, business meetings or exhibitions may obtain a Visa on Arrival (VOA) at designated international airports, seaports and other entry points.

Reference fee: IDR 500,000 (approximately USD 30). A VOA normally permits a stay of 30 days and, subject to Indonesian regulations, may be extended once for up to a further 30 days.

To obtain a VOA after arriving in Indonesia, go to the Visa on Arrival counter before immigration clearance. Alternatively, apply in advance through the official electronic Visa on Arrival (e-VOA) system to reduce queuing time at the airport.

Official Indonesian e-Visa website: https://evisa.imigrasi.go.id/

Use only official Indonesian government channels when applying for a visa. Avoid unofficial agent websites, which may charge additional service fees or put personal information at risk.

3. What currency is used in Jakarta? Are cards widely accepted, and what is the exchange rate?

Indonesia's official currency is the Indonesian rupiah (IDR).

Indicative exchange rate: 

Exchange rates fluctuate in real time; this figure is for estimation only.

Major shopping centres, international hotels, chain restaurants, business districts and mid-range to upscale establishments in Jakarta generally accept international cards such as Visa and Mastercard; some merchants accept UnionPay. Electronic payments are also common at airports, hotels and large commercial venues. Traditional markets, street shops, small restaurants, taxis and some local merchants still mainly accept cash. Small purchases may not be eligible for card payment or may be subject to a minimum spend. Some merchants or banks may charge a fee for international-card transactions; check the terms of your card issuer and the merchant.

Carry a reasonable amount of Indonesian rupiah for transport, small meals and market purchases. Cards are suitable for larger purchases at shopping centres, hotels and business establishments.

1. When and where should exhibitors check in, and what documents or information are required?

2. What is the move-in and move-out schedule? Does it vary by hall?

(1) Move-in Schedule

(2) Move-out Schedule

3. What route should move-in trucks use? Is advance booking required, and are there traffic restrictions?

If you need a cargo vehicle to enter the loading and unloading area, please download and print the A4-sized Loading Bay Vehicle Permit in advance. You can use the pass to enter the venue for loading and unloading. Security staff have the right to stop vehicles entering the area if on-site rules are not followed.

Important: Entry and exit operate on a first-come, first-served queuing basis.

Additional requirements:

·         The loading and unloading schedule is subject to on-site traffic control and coordination. Exhibitors are advised to adhere to the designated schedule to avoid congestion and delays.

·         Before the goods are transported to the exhibition venue, all required transportation and customs documents must be confirmed and submitted in advance.

·         Oversized, overweight, or goods requiring special on-site handling must be declared in advance and arranged separately.

·         Goods must arrive within the specified arrival time; otherwise, operations cannot be carried out, and additional costs will be incurred.

·         After all cargo has been loaded and unloaded, the operating equipment/tools and empty packaging materials should be removed immediately.

·         Exhibitors can carry their items directly into the venue by hand without the need for mechanical assistance.

The organiser will provide exhibitors with the official Loading Bay Vehicle Permit:

Follow these steps for smooth entry and exit:

l   Vehicles shall enter the loading/unloading zone through Gate 1 of JIEXPO.

l   Queue as directed by security staff. All personnel must display their work badges in the unloading zone.

Proceed with cargo handling. Upon completion, leave the premises via Gate 1.

For more information on exhibit shipping and customs clearance, refer to Chapter 4, Exhibit Shipping Guidelines, in the Exhibitor Manual.

4. What noise-control rules apply during move-in?

1. Keep construction noise to a minimum during setup to avoid disrupting adjacent booths.
2. During the exhibition, the volume of audio-visual equipment used for promotional purposes at the booth must be kept below 75 decibels. The use of loudspeakers or moving and flashing lighting equipment that causes noise or light pollution is strictly prohibited.
3. Noise generated by the demonstration of exhibits and equipment must be properly soundproofed and reduced to avoid disturbing surrounding booths and visitors.
4. If an exhibitor fails to rectify their action after being reminded, the organiser has the right to terminate the relevant exhibition activities and will not refund any related fees.

5. What are the construction requirements for raw-space and shell-scheme booths? Is qualification review required?

Shell-scheme booths:

• The standard booth configuration includes three-sided partitions, a bilingual (Chinese and English) company fascia board, carpet, information desk, folding chairs, LED spotlights, power sockets, wastepaper baskets, etc. Different sub-exhibitions have additional supporting configurations;
• Exhibitors should not add additional structures or modify the structure of standard booths on their own. Drilling or painting on the partition panels or floor is prohibited. If any adjustment is required, exhibitors must apply to the official appointed contractor in advance, and all adjustments shall be carried out by the official contractor.
• The height of the booth equipment must not exceed 2.5 meters, and it is strictly forbidden to exceed the booth boundaries.

Raw-space booths:

• The design drawings for raw space booths must be submitted to the official contractor designated by the organiser by July 30, 2026. On-site construction may only commence after the drawings have been reviewed and approved.
• The height limit for indoor single-storey raw-space booths is 4 meters (exclusive). Applications for two-storey booths will not be accepted for this exhibition.
• The construction materials must be flame-retardant B1 grade or above, and the use of polystyrene boards (KT boards) and foam lettering materials is strictly prohibited;
• The ceiling area of a booth shall not exceed 50% of the total area of the booth, and the ceiling area of a room shall not exceed 30% of the total area of the room.
• Special booths must be equipped with at least one 5kg ABC type dry powder fire extinguisher for every 50㎡ of floor space.
• Construction workers must be certified to work, and those working at heights must wear safety protective equipment as required. Unlicensed construction and illegal operations are strictly prohibited.

For detailed rules and operating requirements, refer to Chapter 3, Stand Construction Guidelines, in the Exhibitor Manual.

6. Where are the on-site service points for contractors and freight forwarders during move-in, and how can they be contacted?

(1) Official contractor - shell-scheme booth services, facilities and furniture rental, and raw-space stand construction and management

PT. MAISON EVENTS INDO

(2) Official freight forwarder - customs clearance, freight and storage services

DSV - Fairs & Events

(3) Official travel agent

Beijing Times Longma International Conference and Exhibition Co., Ltd.

1. How do I apply for additional electricity, water or compressed air for my booth, and what are the charges?

1. Application: complete the Additional Power Supply and Electrical Rental Application Form and the Compressed Air / Water Supply and Drainage Rental Application Form, and submit them to the official contractor for the relevant hall by 30 July 2026. Applications submitted after the deadline will incur a 30%-50% surcharge.
2. Charges: see the service-request forms in Chapter V of the Exhibitor Manual.
3. Important notes:
   • The 13A socket supplied with a shell-scheme booth is for household appliances rated at no more than 500W. Machinery must use a separately ordered power distribution box.
   • Exhibitors may not bring air compressors into the venue. Compressors must be rented in advance from the official contractor.
   • A separate application and additional fee are required for 24-hour power supply.

2. Who provides daily booth cleaning, and what is included?

1. The organiser provides daily cleaning of public areas and shell-scheme booth carpets. Rubbish is removed from the aisles outside booths after the exhibition closes each day.
2. Exhibitors are responsible for cleaning exhibits and booth interiors. Raw-space exhibitors and their contractors are responsible for all cleaning within their booths.

3. May exhibitors bring their own food and drinks into the venue?

1. Outside food and boxed meals are not permitted. For on-site dining services, refer to Item 1 of Section VI, Venue Facilities and Visitor Services, in this FAQ.

4. How can an exhibitor badge be replaced, added or changed? What are the charges?

1. To add or change exhibitor badges before the exhibition, submit the Exhibitor Badge Application Form to the organiser by 9 August 2026.
2. For replacement or additional exhibitor badges on site, go to the Exhibitor Check-in Counter.

5. How can I rent or purchase additional furniture or materials at short notice, and whom should I contact?

Complete the Additional Furniture Rental Form and submit it to the official contractor by 30 July 2026. Late applications will incur a 30%-50% surcharge. For last-minute on-site rentals, visit the contractor's service desk. Contact details are provided in Item 6 of Section VIII, Move-in and Move-out Guidelines, in this FAQ.

6. What booth-security measures are in place during the exhibition, and what should exhibitors note?

1. The venue provides 24-hour security personnel and a central surveillance system. Exhibitors remain responsible for safeguarding exhibits and property in their booths; keep valuables with you or under dedicated supervision.
2. Exhibitors must comply strictly with venue fire-safety rules. Smoking, open flames and unauthorised electrical use are prohibited in booths, and firefighting equipment and emergency exits must not be obstructed or enclosed.
3. Before leaving each day, check the booth's power supply, doors, windows and valuables, and take appropriate security precautions.
4. During move-out, safeguard exhibits and materials to prevent mix-ups or loss. Exhibits must not be dismantled or removed before the permitted move-out time.

7. Whom should I contact about intellectual-property issues, and where is the on-site IP service point?

For intellectual-property disputes arising on the show floor, consult the Customer Service Centre.

*For local IP complaints or enforcement, please contact Indonesia’s Directorate‑General of Intellectual Property (DGIP) or local law‑enforcement authorities.

Official contacts: Hotline 152 (Indonesia‑only), website: https://www.dgip.go.id/, online complaint portal: e‑pengaduan.dgip.go.id, email: halodjki@dgip.go.id.

1. How can exhibitors support green stand construction, and what requirements and recommendations apply?

The exhibition promotes the 6R principles for Go Green, low-carbon stand design and construction: Respect, Remember and Educate, Reuse and Recycle, Reduce Waste, and Renewable Materials. The following requirements and recommendations apply:

1. Design: use simple stand designs, minimise large irregular structures, and prioritise modular and demountable systems. Promote recyclable materials such as aluminium profiles, trusses and odourless warp-knitted fabric graphics, and reduce the use of timber structures.
2. Materials: use flame-retardant renewable and recyclable materials that meet fire-safety standards. Non-biodegradable disposable materials and environmentally harmful paints or adhesives are prohibited.
3. Energy saving: prioritise LED lighting, replace printed posters and brochures with electronic materials, and control the volume and brightness of audiovisual equipment to reduce light and noise pollution.
4. Construction: sanding, coating and spray-painting are prohibited on site. Minimise dust and harmful-gas emissions, sort construction waste and remove it promptly.
5. Transport: prioritise clean-fuel vehicles, plan transport routes efficiently, reduce empty runs and lower transport-related carbon emissions.

2. What are the requirements for waste sorting and recycling at booths, and where are the sorting bins?

1. Exhibitors and contractors must sort and remove construction waste, discarded materials, ink containers and other booth waste. Dumping or storing waste in public aisles, fire lanes or toilets is prohibited.
2. Raw-space booths must pay a waste-removal deposit. The deposit will be refunded in full after the booth is cleaned, waste is sorted and removed, and the final inspection confirms compliance.
3. Sorting bins are provided in public areas and exhibition halls for recyclables, residual waste, food waste and hazardous waste. Follow the clearly marked signs when disposing of waste.

3. What are the rules for recycling materials and removing waste during move-out?

During move-out, exhibitors and stand contractors must remove all exhibits, construction materials and waste from the venue. Nothing may be left in the booth or any public area.

1. What dining options are available near the venue?

To safeguard food safety, the venue strictly controls the entry of outside food and boxed meals. Single-use plastic shopping bags are prohibited at the exhibition; reusable, environmentally friendly bags are encouraged.

2. Where is the Customer Service Centre located?

·         The Customer Service Centre and Accessibility Assistance Counter are located at the entrance to Hall A1.

·         The Booth Reservation and Integrated Marketing Centre is located at booth A1A85.

3. Are prayer rooms available in the venue, and where are they?

If you need to pray during the exhibition, please go to the Conference Theatre area (2nd floor), Gambir Expo area, lobby area, or the Trade Centre Building (Gedung Pusat Niaga) at Jakarta International Expo.

Public prayer rooms are available at all of these locations and remain open until the exhibition closes each day.

4. Does the venue provide accessibility services?

The venue provides accessible routes and parking spaces. Accessible lifts and toilets are available at the entrances and in the exhibition halls.

5. What green-visiting measures are in place, and how can visitors help?

• Exhibitor information has been uploaded to the exhibition's official website. We recommend that you scan the QR code to request exhibitor information online to reduce the use of paper.
• There are recycling bins in the exhibition hall. We suggest you sort your trash according to the signs and work together to maintain the environment of the exhibition hall.
• Prioritize green travel options such as public transportation and carpooling to reach the exhibition hall, reducing carbon emissions from driving.

6. Where are the toilets?

Toilets are available in the venue lobbies and exhibition halls, with clear directional signs on site.

1. How can I arrange a one-to-one meeting with a particular exhibitor?

• Process: Contact the team → Submit your company information and sourcing requirements → A meeting will be arranged within three working days
• Booking contact: Mr Alan Lee +86 158 9757 6857 | alan.lee@rxglobal.com

2. Where are the business lounges and meeting areas, and how can they be used?

The exhibition lounge provides dedicated space for business breaks and meetings, together with charging facilities, refreshments and Wi-Fi.

Advance booking is required. For details, contact Mr Alan Lee +86 158 9757 6857 | alan.lee@rxglobal.com

3. How can I become a Hosted Buyer or VIP guest, what benefits are included, and can I upgrade on site?

• Hosted Buyers:

Benefits include one-to-one business matching and consultation, access to an exclusive on-site lounge, complimentary participation in matching events and forums, and exclusive business gifts and hospitality.

How to apply:

For details, contact Mr Alan Lee +86 158 9757 6857 | alan.lee@rxglobal.com

• VIP Guests:

Benefits include fast-track admission without queuing, access to an exclusive VIP lounge, meal vouchers and more.

Available for purchase.

For details, contact Mr Alan Lee +86 158 9757 6857 | alan.lee@rxglobal.com

1. Where can I find the official hotel-booking information?

Beijing Times Longma International Conference and Exhibition Co., Ltd., the exhibition's official travel agent, provides hotel rates for reference. Please visit the official website for further information: www.sdlm.cn

2. How do I contact the hotel-booking service?

• Official booking agent: Beijing Times Longma International Conference and Exhibition Co., Ltd.
• Contact: Ms Wang Yan, +86 138 1036 9697 | wangyan@sdlm.cn

1. Whom should I contact if I suddenly feel unwell or am injured, and where are the medical facilities?

If you feel unwell, please proceed to the on‑site first‑aid station located at the entrance of Hall A2, where emergency treatment for minor injuries and ailments is available.

*Emergency Contact (General): Dial locally: 112;

*Emergency medical and ambulance number: Dial locally: 119;

*Nearby medical facilities:

2. What should I do if I lose an item at the exhibition?

You may first go to the Customer Service Centre to seek assistance from the event‑organiser staff. The exhibition hall and the organiser shall not be liable for items that are not recovered within the specified period, nor do they guarantee the retrieval of lost property. Please keep your personal belongings safe.

*Police emergency number: Dial locally: 110;

3. What are the evacuation routes and assembly points in the event of a fire, earthquake or other emergency?

1. Emergency exits are located on both sides of each exhibition hall. In an emergency, remain calm, follow the evacuation arrows and leave through the nearest emergency exit in an orderly manner. Do not use lifts.
2. Emergency assembly points: Please follow the on‑site fire‑evacuation map of the exhibition hall and instructions from staff.
3. Each hall is equipped with manual fire alarms, fire extinguishers and hydrants. In a fire, activate the alarm, use on-site firefighting equipment to control an incipient fire if safe to do so, and contact on-site staff immediately.

4. Where are the fire lanes and emergency exits, and how are they marked?

All fire lanes and emergency exits have prominent illuminated green signs and clear directional signage. Booths and materials must not occupy or block fire lanes or emergency exits. Report any obstruction to on-site staff.

5. How can pregnant women, older visitors and persons with disabilities receive priority assistance in an emergency?

Contact any on-site staff member. Staff will immediately coordinate with the medical point and security team to provide priority assistance. You may also go directly to the Customer Service Centre or medical point, where priority service is available for visitors requiring additional assistance.

1. How can I provide feedback if I am dissatisfied with the exhibition's services or arrangements, or wish to suggest an improvement?

Visit the Customer Service Centre in the venue and speak to a staff member.

2. Whom should I contact if an issue needs to be resolved immediately, and where is the on-site service point?

For an issue requiring immediate attention, contact the nearest Customer Service Centre first.